Fix MS Office TPM Error – Your computer’s Trusted Platform Module has malfunctioned

The MS Office TPM Error – Your computer’s Trusted Platform Module has malfunctioned can appear with the following applications.

1. When you try to activate Microsoft Office 365
2. Microsoft Outlook

Here I am listing out the important methods to fix MS Office TPM Errors on Windows 7, 8, 10 & 11. Try to follow the methods step by step and fix this problem.

Method 1: Fix using Advanced System Repair Tool

Mostly, the TPM Malfunctioning issue appears due to the system malfunctioning like corrupted system files, missing DLL files, outdated drivers, misconfigured registry entries, etc. To fix all these issues and optimize your Windows, download & install the Advanced System Repair Tool.

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Method 2: Reset TPM by running Security Processor Troubleshooting

When you clear TPM settings, it resets the TPM to its default settings. It is recommended that create a data backup before running TPM resets. Save all the opened apps as it will restart your computer several times during the resetting process.

Step 1: Search “Device Security” in the Start menu and open the apps.

Step 2: Click on the “Security processor details” under the Security processor section.

Step 3: Click on the “Security processor troubleshooting” under the Status section.

Step 4: Here you will find option to clear TPM.

Method 3: Check TPM Status

You must check whether your TPM status is active or not. You can check the TPM status as follows:

Step 1: Open the Run command by pressing the Windows key + R and type tpm.msc and hit Enter.

Step 2: Here, you can check your TPM status.

Method 3: Remove MS office credentials.

Step 1: Type “credential manager” on the Start menu and open credential manager.

Step 2: Click on Windows Credentials and remove the Microsoft Office credentials.

Method 4: Enable Memory Integrity in Core Isolation

Step 1: Search “Device Security” in the Start menu and open the apps.

Step 2: Click on the “Core isolation details” under the Core isolation section.

Step 3: Turn on the Memory integrity option.

Method 5: Enable Office Protection Policy

Enabling an office protection policy might fix the “Trusted Platform Module has malfunctioned” issue. You need to alter the registry file to enable the office protection policy.

Step 1: Sign out from the office account. Open any Office apps like Word or Excel and sign out from the account. Close the Office applications.

Step 2: Go to Windows settings ➜ Accounts ➜ Access work or school.

Step 3: Select Work or School account and click on the Disconnect button.

Step 4: Open Registry Editor. Write regedit in run command and press OK to open it.

Step 5: Navigate to the following locations.

HKEY_LOCAL_MACHINE\Software\Microsoft\Cryptography\Protect\Providers\df9d8cd0-1501-11d1-8c7a-00c04fc297eb

Step 6: Create a new DWORD value. Right-click on empty space ➜ New ➜ DWORD (32-bit).

Step 7: Rename it to the ProtectionPolicy.

Step 8: Double-click on the ProtectionPolicy key and set value = 1.

Step 9: Close the Registry editor and Restart the computer.

Summary

In this article, I tried to explain how you can fix the MS Office Error “Trusted Platform Module has malfunctioned”. There are 5 methods explained that will help you to fix this problem easily.